Emergency Fix Guide
When everything feels broken, follow this order. Do not panic.
Stop and do not delete anything
Deleting files or configs in a panic often makes things worse. Pause before acting.
Take screenshots
Capture the exact error message, the last thing you typed, and what you were trying to do.
Copy the exact error
Copy and paste error text rather than retyping it. One wrong character can mislead everyone.
Do not paste secret keys into support chats
Bot tokens, API keys, and passwords should never be shared in public or semi-public channels.
Try /status
If Telegram is still responding, run /status to get a health snapshot.
Try /reset only if Telegram responds
If the bot is receiving messages, a safe reset may clear the issue. Do not use /reset if the bot is completely silent.
If Telegram does not respond, use Termius
Open the IT Room (Termius) and check if the service is running. This is the emergency path when the Front Desk is down.
Collect support info
Gather logs, screenshots, and a timeline of what happened. Then visit the Support Checklist.